Case study

Merlo Coffee


Website Overhaul & New Loyalty System


Concept, UX, Art Direction, Development, Ongoing Strategy & IT operational support

Merlo first contacted us to take on some integration work to connect their new website to their gigantic behind-the-scenes ERP.

After demonstrating our technical prowess and our honest approach to communication and costings, we began taking on more and more.

Pretty soon we had taken on all front-end development, marketing system integrations, and recently we supported the rollout of a new version of the Friends of Merlo loyalty system (including some fancy Apple Passkit digital loyalty cards).

Line26 stepped into our website project midway – which is never an easy feat – and turned it around in a BIG way. They didn’t just get it over the finish line, but they gave it a full service in the process – improved design, improved functionality and successful integration with a complex ERP.

Chris and Andrew’s knowledge, dedication and reliability are unparalleled and they are constantly bringing creative new ideas and technologies to the table.

– Elise McLellan, Merlo Marketing.

Merlo Coffee was part way through a difficult redevelopment of our website when the need arose to change our supplier. Line 26 was referred to us and has quickly become a valued partner in the digital technology side of our business. Both Chris and Andrew think deeply about solutions and have a broad understanding of the business requirements which means the advice they provide is highly considered and practical.

With the assistance of Line 26 we have been able to finalise a new website; including a complex integration into our ERP and a migration of our loyalty programme and are now able to look forward to further improvements in our online systems through this valuable partnership.

– Jennifer Brock, Head of IT.

Want a hand with your Loyalty or ERP systems?

How about a fresh look for your website?

We can help!

Need your caffeine fix for the day?

Visit the Merlo Coffee Website